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Warranty Information

Garantietermijn

Warranty Period

Brouwmarkt BV applies different warranty periods per product group::

  • Raw materials / ingredients: According to the latest sale / use date stated on the product (UVD / T.H.T. / Best Before).
  • Other products: You have 1 year warranty on other products. The warranty offered by Brouwmarkt BV does not affect the legal rules on warranty and conformity that you already have as a consumer.

 

 

Warranty Procedure

If the product you receive is not correct or does not function properly:
If you have received a product that is not as it should be, please contact our customer service as soon as possible via Tel : +31 (0)850014149 of Email: info@brouwmarkt.nl

After this, a correct and quick solution to the problem will be sought.

Follow the steps below for a quick handling:

  • Within the warranty period, request an RMA number via Tel : +31 (0)850014149 of Email: info@brouwmarkt.nl .
  • Send us the relevant product as soon as possible and no later than 30 days after you receive the RMA number. You can do this free of charge using the freepost number you receive together with the RMA form.
  • Make sure you have packed the product well before you send it.
  • The package must contain a fully completed RMA form incl. RMA number.
  • If we have received the package, we will investigate the complaint and send you a replacement, repaired or new copy as soon as possible. This at the discretion of Brouwmarkt BV
  • If you return from abroad: We reimburse shipping costs incurred (please note: standard shipping). Brouwmarkt BV also bears the costs of the return of the repaired or replacement product

We strive to process your claim for grievance within 2-4 days after receiving the return shipment.

 

 

Exclusion from Warranty

Exclusion from warranty

No warranty claims can be made in the following cases:
  • Wear due to normal use.
  • Incorrect use and / or failure to observe the instructions.
  • Changes made to the product by - or on behalf of - the buyer.
  • Damage by intent or gross negligence.
  • Use, other than for which the product is intended (professional use of articles intended for domestic (hobby) use).
  • Repairs of the products by the buyer or third parties engaged by the buyer, on his own initiative during the warranty period.
  • If the buyer has not or has not fully fulfilled his payment obligation.